Your Responsibilities

As individuals using our support services, we ask you a few essential things. The information below explains your responsibilities when using our services. We ask that you:

● respect the rights of Support Workers, to ensure their workplace is safe and healthy and free from harassment

● abide by the terms of your agreement with us

● understand that your needs may change, meaning your services may need to change

● accept responsibility for your actions and choices, even though some decisions may involve risk

● tell us if you have problems with the care or service you are receiving from us

● provide us with enough information to develop, deliver and review your support plan

● care for your health and wellbeing as much as you are able

● provide us with information that will help us to meet your needs

● provide us with a minimum of twenty-four (24) hours notice if you need to cancel your service

● remember that our Support Workers are only authorised to perform the agreed number of hours and tasks outlined in your service agreement

● participate in the safety assessments of your home

● ensure your pets are controlled during service provision

● provide a smoke-free working environment

● pay the agreed amount for the services provided

● tell us in writing (where able) and provide appropriate notice when you want to stop receiving our services

● inform a Support Workers (when asked) if you wish to opt-out of providing your information to government bodies such as NDIS.