Participant Assessments and Choices

You are at the centre of our services. We will partner with you to learn about your strengths and preferences to design the right supports for you.

We were hoping you could tell us what services you need and how and when you want them delivered. This holistic and collaborative approach ensures that iSeekSupport can meet your expectations. We will design a service that assists you to maintain and to improve your lifestyle while increasing your independence and involvement in the community.

Your support (or service) plan is developed with you as its focus. We will create the plan in collaboration with you, your family or advocate, our team, and any other required support professionals. Assessments will be undertaken before you commence receiving service from iSeekSupport. Our Practice Manager will conduct all assessments face to face with you, your family and/or advocate.

Your support plan will be person-centred and take an individualised approach. The plan will focus on you as an individual and be designed to promote your independence. We will record your unique skills and strengths, together with your goals and aspirations. The plan will be flexible and open to change, depending on your progress and other factors. iSeekSupport will regularly review your support plan to ensure that we are meeting your needs and personal requirements. We welcome your feedback regarding the services we provide you.

You can ask your worker about your support plan. Whilst you are given a copy of this plan, you can seek more information and clarification from your worker. If it is out of their capability to inform you, we will contact you to discuss your plan.

Below is the process that is taken to commence the development of the support plan:

1. iSeekSupport will perform assessments face-to-face with you, your family and/or advocate. Any specific access or entry requirements we have will be discussed with you.

2. Assessment interview time/s are arranged by telephone. Your advocate will be invited to be present (if applicable).

3. During your first meeting, the Practice Manager will explain our assessment process to you. They will provide information on collecting and using personal data, privacy, information-sharing, and confidentiality considerations. They will also remind you that an advocate can be arranged if you want one.

4. If you have specific communication needs, our Practice Manager will make the necessary arrangements to ensure these needs are considered. For example, interpreters and translated information can be provided. If you have a vision impairment or hearing loss, we will make the necessary arrangements for the essential support service during assessments.

5. The Practice Manager will inform you of your right to opt-out of sharing your personal information to meet government requirements.

6. The Practice Manager will review completed assessments. Identified areas of your independence and needs will form the basis of your care discussions.

7. Developing your support plan is a consultative process between all relevant parties. Here we will look at various areas related to your services, such as:

   1. Risks to you and in your environment

   2. Emergency and disaster management

   3. Mealtime management (if relevant)

   4. Your health needs, including comprehensive assessments, oral health and medication requirements

   5. How we can assist you in gaining vaccines or similar services

8. We will explain your support plan and give you time to review the plan. Let us know what needs changing, adjusting or if it works for you.

9. Once your plan has been determined and happy, we will ask you to sign off on it. You will be provided with a copy of your support plan.

10. iSeekSupport will regularly assess your support plan to check that your needs are being met.

11. Our Support Workers will collect information when they work with you. This information is entered into your record, so we have evidence-based information to check that our service delivery meets your current needs, interests and aspirations.

12. iSeekSupport will conduct regular assessments in the future with you to review your support plan and make sure the supports you are receiving still meet your needs.

13. We can re-negotiate your service agreement to take into consideration any changes in your needs or circumstances, which may include a:

● change to your support worker or representative

● request to increase or decrease the number or types of service we provide.

You can opt-out of providing the information requested by government bodies such as the NDIS; please inform our Support Workers if you want to opt-out.