Participant Access to Personal Records

iSeekSupport keeps personal records on our participants. At any time, you, or your advocate/guardian, can request access to see your personal information.

Included below is the process we will follow to provide you with your personal information/records:

1. You, or your appointed advocate/guardian, request access to your records, verbally or in writing.

2. The Practice Manager will confirm your request within forty-eight (48) hours.

3. The Practice Manager will update you about the release of your information within seven (7) working days.

4. A reply to your request for information will be provided to you within two weeks of your original application.

5. Personal information is only released with the approval of the Practice Manager.

6. We will provide your personal information to the agreed person when consent is received.

7. The Practice Manager can assist you in understanding the information and will explain the terminology used.

8. On infrequent occasions, access to records may be denied. Denial is based on advice received from our legal representative. Should this situation arise, the denial will be discussed with you, your family and your advocate.