Critical Incident

While we hope that a critical incident does not occur, in the event it does, we are prepared to support and assist you by following procedures that appropriately deal with a critical incident.

A critical incident is classified as an event (or alleged event) that occurs because of, or during, the delivery of services and has caused, or is likely to cause, a significant negative impact on your health, safety or wellbeing.

If an incident does occur, we will engage the required authorities to support you during this time.

Critical incidents that relate to you may include, but are not necessarily limited to:

● an unexpected death, serious injury or alleged assault (including physical, sexual abuse, sexual assault or indecent assault) that occurs as a result or during the delivery of services

● allegations of serious, unlawful or criminal activity or conduct involving an iSeekSupport employee, subcontractor or volunteer that has caused, or has the potential to cause, serious harm to you

● an incident where you assault or cause serious harm to others (including our employees, volunteers or contractors), as a result, or during the delivery, of services

● a severe fire, natural disaster, accident or other incidents that will, or is likely to prevent, service provision, or that results in closure or significant damage to premises or property, or that poses a substantial threat to your health and safety.

iSeekSupport has established procedures that identify, manage and resolve incidents which include:

● Support Workers members will report all incidents to the Practice Manager

● completion of an incident report that identifies and records an incident

● the Practice Manager is responsible for reporting incidents that are 'reportable incidents' to the NDIS Commissioner and other required agencies

● compliance with the National Disability Insurance Scheme (Incident Management and Reportable) Rules 2018

● supporting and assisting you if you are affected by the incident

● review of the incident by the Practice Manager if you or others were affected

● collaborating with you, your family and/or advocate to manage and resolve the incident

● reviewing the incident and making necessary amendments to systems and processes to reduce the risk of recurrence.