Continuity of Support

The Practice Manager will arrange your support schedule, so you know who will be working with you to deliver your services and supports. We will provide you with a Support Workers who has the skills and knowledge you require. Wherever possible, we will meet your support requests, e.g. you would like a worker who speaks the same language, is from the same culture or meets other specific criteria.

Support Workers are allocated to you regularly so that you can feel comfortable with them and receive predictable and continuous support.

The supports we provide are linked to your support plan and will demonstrate consistency with your needs and requests.

What will happen if your worker is absent?

● iSeekSupport will contact Support Workers members with relevant qualifications as a suitable replacement.

● Where possible, we will provide a Support Workers member who has worked with you previously and is aware of your requirements.

● Where possible, we will advise you of details of the replacement Support Workers member.

● We will gather your feedback on the replacement Support Workers member on completion of the service.

● The replacement Support Workers will be sensitive to your needs and ensure that care is consistent with your expressed preferences.

● We will seek your approval for the placement staff member and will never place someone to support you who you do not wish.